Help & support options for Campaign Standard help-support-options

Need Support for Campaign Standard? You are at the right place!

Get support using our FAQs, best practices, online resources and support portal. You can also join Campaign community, ask the experts or log an issue.

Common issues and best practices

Campaign Control Panel

What is Control Panel?

The Control Panel helps you increase efficiency in your work as a product admin of Campaign Standard, by allowing you to manage settings and track usages for each of your instances.
Click here for more information.

How to access Control Panel?

The Control Panel is available directly from Adobe Experience Cloud. Click here for more information.

Control Panel FAQ

Click here to access Campaign Control Panel FAQ.

SFTP management

In the Control Panel, you can interact with all SFTP servers that are connected to Campaign instances that you have access to. You can monitor their storage capacity, manage IP addresses on the allow list, and public SSH keys. Click here for more information.

Subdomains and certificates

You can monitor your subdomains and their certificates. Learn more:

Request for help

The new ticketing system has been through Adobe Admin Console. The new system requires new individual accounts for each user, with correct permissions. If you find that you can’t log in with your Adobe ID, request access via the Experience League, and the Customer Care team will get you set up as soon as possible. Learn more

Ask the experts!

Join Campaign Classic Community: search for answers in existing question or ask your question to the community. Join the conversation

Create a ticket or start a chat

Creating a case allows you to contact the Adobe Customer Support Team about any issues that you face with your Adobe products. To help resolve or troubleshoot your issues, the Adobe Admin Console will allow you to chat with Adobe Customer Support.

To log an issue or start a chat session in that new system, connect to Adobe Admin Console.

Follow the detailed procedure described in this page.