API troubleshooting troubleshooting

You can only create API Keys for the organizations you are admin of. If this message is displayed and you want to create API Keys and you want to ask one of the administrator of the organization.

This means that there is an issue with the IMS provisioning of your specific Campaign product: the IMS team needs to fix it.

To get more details you can call the IMS API with your token to see what your IMS profile looks like: You need to have a prodCtx where the organization_id is the same as the one you put in you URL for Adobe.io to be able to route your request.
If it is missing the IMS provisioning needs to be fixed.

-X GET https://mc.adobe.io/{ORGANIZATION}/campaign/profileAndServices/profile \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer <ACCESS_TOKEN>' \
-H 'Cache-Control: no-cache' \
-H 'X-Api-Key: <API_KEY>'

It returns the following error.

{"error_code":"403023","message":"Profile is not valid"}

Check your IMS profile with this request.

-X GET https://ims-na1.adobelogin.com/ims/profile/v1 \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer <ACCESS_TOKEN>' \
-H 'Cache-Control: no-cache' \
-H 'X-Api-Key: <API_KEY>'

In the response, the ORGANIZATION_ID value must be the same in your first GET request.

{
  "countryCode": "FR",
  "mrktPermEmail": null,
  "projectedProductContext": [
    {
    "prodCtx": {
      "statusCode": "ACTIVE",
      "ident": "ZQ9FRQK7BF09YXAESFY9DDQP1G",
      "modDts": 1448307260000,
      "organization_id": "actest",
      "owningEntity": "6096892F54B5819E0A4C98A2@AdobeOrg",
      "serviceCode": "dma_tartan",
      "label": "Adobe Marketing Cloud",
      "serviceLevel": "standard",
      "createDts": 1421181343000,
      "deal_id": " "
      }
    }
  ]
}

Adobe.io declares your unvalid URI: most likely the URI you are requesting is not valid. On Adobe.io when you select the Campaign service you get a picker with a list of possible organization_ids. You need to check that the one you choose is the one you put in your URL.

Either your token is invalid (improper IMS call used to generate a token) or your token has expired.

Depending on the instance configuration, the created profile needs to be associated to an orgUnit. To understand how to add this field in your creation, consult this section.