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Locate submitted requests

Last update: Thu Jul 13 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • User

You can locate the following types of requests that you or someone else submitted, or requests you started but you never finished submitting. You can locate these requests in the following areas of Adobe Workfront:

  • Submitted section: All requests that you or someone else submitted and you have access to at least View.

  • Draft section : All requests that you started but you never finished and you never submitted. For more information about draft requests, see Create and submit Adobe Workfront requests.

    note tip
    TIP
    You can only view your own draft requests.

Access requirements

You must have the following to perform the steps in this article:

Adobe Workfront plan*
Any
Adobe Workfront licenses overview*
Request or higher
Access level configurations*

Edit access to Issues

NOTE

If you still don’t have access, ask your Workfront administrator if they set additional restrictions in your access level. For information on how a Workfront administrator can modify your access level, see Create or modify custom access levels.

Object permissions

View permissions on the requests or higher

For information on requesting additional access, see Request access to objects.

*To find out what plan, license type, or access you have, contact your Workfront administrator.

Locate submitted requests

To locate requests that you or other users have submitted:

  1. Click the Main Menu icon in the upper-right corner of Adobe Workfront.

  2. Click Submitted in the left panel to view all submitted requests.

    You can view up to 2000 requests and they may display on multiple pages.

    note tip
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    You cannot customize the columns in the Submitted request list.

  3. The following columns display by default:

    table 0-row-2 1-row-2 2-row-2 3-row-2 4-row-2 5-row-2 layout-auto html-authored no-header
    Name

    The name of the request.

    Click the name of a request to open it.

    TIP

    If the issue was not preserved when it was converted to a task or a project, the name of the issue is dimmed and can no longer be clicked. For information about converting issues, see Overview of converting issues in Adobe Workfront.
    Converted to

    The name of the resolving object which can be a task or project that the request was converted to.

    Click the name of the task or project to open them.

    If the request was not converted, this field is empty.
    Path The name of the request queue, topic groups, and queue topics where the request was originally submitted.
    Status The current status of the request or of the resolving object (task or project)
    Entry Date The date when the request was submitted or the date when the resolving object was created if the request was deleted when converted.
    Last Update Date

    The date when the request was updated last.

    The Submitted request list is sorted by this field, by default.

  4. (Optional) Click the header of a column to sort by it.

    note tip
    TIP
    When you navigate away from the Submitted requests list, the selected sorting option is preserved.

  5. (Optional) Select a request in the list, then click the Open Summary icon to open the Summary panel and display additional information about the request, add comments, documents, or assign it. For information about the Summary panel, see Summary overview.

    note tip
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    If the Summary panel is already opened, the Open Summary icon changes to Close Summary.

  6. (Optional and conditional) Click the X icon in the upper-right corner or the Close Summary icon to close the Summary Panel.

    If an issue was converted to a task or project and the issue was deleted in the conversion process, the Summary panel is blank. For information about converting issues, see Overview of converting issues in Adobe Workfront.

  7. From the Filter icon in the top right of the list, select any of the filters listed in the table below.

    note tip
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    You cannot modify filters in the Submitted section of the Requests area.
    table 0-row-2 1-row-2 2-row-2 3-row-2 layout-auto html-authored no-header
    All All submitted requests, regardless of status or who submitted them.
    Open

    All submitted requests that are currently open, regardless of who submitted them. Only requests you have at least permissions to view display here if you did not submit them yourself.

    Requests without an Actual Completion Date or whose resolving object does not have an Actual Completion Date are listed in the Open subtab.

    TIP

    Requests that are in any status that does not equate with Closed are considered open.
    My Requests Requests you submitted regardless of their status.
    My Open Requests

    Requests you submitted that are still open.

    Requests without an Actual Completion Date or whose resolving object does not have an Actual Completion Date are listed in the My Open Requests subtab.

    TIP

    Requests that are not in a status that equates with Closed are considered open.

  8. (Optional) Click the Filter page icon at the top of the list to search for a request by name. The list updates with results that match your search criteria.

  9. Click Drafts to view all drafted requests. Workfront saves an unlimited number of drafts for each request queue in this folder. When you enter a new request for a queue topic that already has a draft, you will be prompted to use an existing draft. For more information, see Create requests from drafts.

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