DocumentationWorkfrontWorkfront Guide

Manually tie the resolution of an issue to other issues, tasks, or projects

Last update: Thu Jan 18 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • User

You can manually tie the resolution of an issue to the resolution of a project, task, or issue without converting the issue. The issue becomes one of the Resolvable Objects of the project, task, or issue you select. When you do this, a change in the status of the project, task, or issue triggers a change in the status of the original issue.

TIP
When you tie the resolution of an issue to the resolution of another object you can no longer manually edit the status of the original issue.

For more information about resolving and resolvable objects, see Overview of Resolving and Resolvable Objects.

Access requirements

You must have the following:

Adobe Workfront plan*
Any
Adobe Workfront license*
Request or higher
Access level configurations*

Edit access to Issues, Tasks, Projects

Note: If you still don't have access, ask your Workfront administrator if they set additional restrictions in your access level. For information on how a Workfront administrator can modify your access level, see Create or modify custom access levels.

Object permissions

Manage permissions to the issue you link to another issue, task, or project

View or higher permissions to the issue, task, or project you add to the existing issue

For information on requesting additional access, see Request access to objects.

*To find out what plan, license type, or access you have, contact your Workfront administrator.

Prerequisites

Before you begin, you must:

  • Have an issue whose resolution you want to tie to the resolution of another issue, task, or project

  • Have an additional issue, task, or project

Tie the resolution of an issue to the resolution of a another issue, task, or project

  1. Navigate to an issue whose resolution you want to tie to the resolution of another issue or to the resolution of a task or project.

  2. Click the Issue Details in the left panel, then expand the Overview area.

  3. Click the Resolved By field, and select from the following types of resolving objects:

    • Project
    • Task
    • Issue

    Depending on which object you selected, the following fields display:

    • Resolving Project
    • Resolving Task
    • Resolving Issue

  4. Start typing the name of a specific project, task, or issue in the Resolving Project, Task, or Issue field, then click it when it appears in the list.

    note note
    NOTE
    You cannot tie the resolution of an issue to the task or the project where the issue is located. The task or project of the issue do not display in the Resolving Task or the Resolving Task fields.

  5. Click Save Changes.

    The original issue becomes the Resolvable Object for the project, task, or issue you selected in step 4 and 5. This means that the original issue completes when the resolving object (the project, task, or issue you linked it to) is completed.

    note note
    NOTE
    One project, task, or issue may have multiple issues as Resolvable Objects.
recommendation-more-help
5f00cc6b-2202-40d6-bcd0-3ee0c2316b43