Notifications: Requests I have made

A document approval request is completed

The user who requested an approval on a document receives an email notification when the document approval request is completed.

The subject of the instant notification email is: <Approver Name> has <Approval Decision (Approved, Approved with Changes, Rejected)> this document.

Note: You cannot configure this notification for a daily digest email.

Document Name
Approver Name

A document is changed or uploaded on an issue for which I am the primary contact

The issue's primary contact receives an email notification when a document is uploaded or changed on the issue, unless the user who uploaded or changed the document is also the primary contact.

A notification is sent only if the project is set up as a Help Request Queue (as described in Create a Request Queue).

The subject of the instant notification email is: Document added to <Issue Name>

The subject of the daily digest notification is: Digest of Your Requests <Date of the daily digest>

Object Name where the document was uploaded
Parent Object Name
Document Reference Number
Name of the user who uploaded the document
Document Name
Added On Date
Document Details (format, size, Version Number)
Document thumbnail
Preview and Download buttons
*Project Name
*Project Reference Number
*Total number of documents uploaded
*Name of document
*Parent Object Name
*Name of the user who added the document
*Date of the daily digest

A document upload request is fulfilled

The Document Requestor receives an email notification when a document upload request is fulfilled.

The subject of the instant notification email is: Your document request from <User Name> was fulfilled

Note: You cannot configure this notification for a daily digest email.

Name of the user who uploaded the document
Object Name where the document was uploaded
Document Name

A personal task I've assigned to someone else is completed

A notification is sent out to the user who assigned an ad-hoc task to someone else when that task is completed.

For more information about ad hoc tasks, see Create work items from the Home area.

The subject of the instant notification email is: Task Completion: <Task Name>

Note: You cannot configure this notification for a daily digest email.

Task Name
Default Project Name (Personal Project of the user who received the personal task)
Task Reference Number
Task Owner Name
New Task Status
Date and Time when the task was completed
Previous Task Status
See More Details button

An issue for which I'm the primary contact is completed

The primary contact on an issue receives a notification when the issue is completed.

A notification is sent only if the project status is Current or Planning.

The subject of the instant notification email is: Issue Completion: <Issue Name>

The subject of the daily digest notification is: Digest of your Requests <Date of the daily digest>

Issue Name
Project Name
Issue Reference Number
Name of the user who completed the issue
New Status
Date and Time when the issue was completed
Previous Issue Status
See More Details button
*Project Name
*Project Reference Number
*Total number of completed issues
*Issue Name
*Name of the user who completed the issue
*Date of daily digest

I add an issue to a project

The primary contact on an issue receives a notification when he or she adds an issue in a project.

A notification is sent only if the project status is Current or Planning.

The subject of the instant notification email is: Issue submitted: <Issue Name> on <Project Name>

The subject of the daily digest notification is: Digest of your Requests <Date of the daily digest>

Project Name
Portfolio Name
Issue Reference Number
Your Name
Issue Name
Date Entered
Issue Priority
Issue Status
Assigned To Name
Primary Contact
*Project Name
*Project Reference Number
*Total number of issues added
*Issue Name
*Date of daily digest

Instant

and Daily

I submit a request (confirmation)

The Primary Contact on the issue receives an email notification when he or she submits an issue.

A notification is sent only if the project status is Current and if the project is set up as a Help Request Queue (as described in Create a Request Queue).

The subject of the instant notification email is: Request Submitted: <Request Name> on <Project (Request Queue) Name>

The subject of the daily digest notification is: Digest of your Requests <Date of the daily digest>

Project Name (Request Queue Name)
Portfolio Name
Issue Reference Number
Issue Name
Date Entered
Issue Priority
Issue Status
Assigned To Name
Primary Contact
*Project Reference Number
*Project Name
*Total number of requests submitted
*Request Name
*Request Priority
*Date of daily digest

Instant

and Daily

My request is closed (confirmation)

The issue's primary contact receives an email notification when the request is closed.

A notification is sent only if the project status is Current and if the project is set up as a Help Request Queue (as described in Create a Request Queue).

The subject of the instant notification email is: Your request has been closed:"<Request Name>"

The subject of the daily digest notification is: Digest of your Requests <Date of the daily digest>

Request Name
Project Name
Request Reference Number
Name of the user who closed the Request
Issue Status
Date and Time when the Request was closed
Previous Request Status
See More Details button
*Project Reference Number
*Project Name
*Total number of requests closed
*Request Name
*Name of the user who closed the request
*Date of daily digest

Someone is assigned to my request

The primary contact for the issue receives an email notification when a user is assigned to the issue, unless the primary contact and the assigned user are the same user.

A notification is sent only if the project status is Current and if the project is set up as a Help Request Queue (as described in Create a Request Queue).

The subject of the instant notification email is: <Name of the user who is assigned to your request> has been assigned to your request: "<Request Name>"

The subject of the daily digest notification is: Digest of your Requests <Date of the daily digest>

Issue Name
Project Name
Issue Reference Number
Request Name
Request Type
Date Entered
Issue Priority
Primary Contact
Planned Completion Date
Issue Status
See More Details button
*Project Name
*Project Reference Number
*Total number of requests assigned
*Request Name
*Assigned To Name
*Date of daily digest

The status changes on a project I created

The user who created the project receives an email notification when the project status changes.

The subject of the instant notification email is: Project Status Change: <Project Name>

The subject of the daily digest notification is: Digest of your Requests <Date of the daily digest>

Project Name
Portfolio Name
Project Reference Number
Name of the user who changed the status
New Status
Date and Time when the Project Status was changed
Previous Project Status
See More Details button
*Project Name
*Project Reference Number
*Project New Status
*Name of the user who changed the project status
*Date of daily digest

The status changes on my request

The primary contact of the issue receives an email notification when the issue status changes, unless the user who changed the status is also the primary contact.

A notification is sent only if the project status is Current and the project is set up as a Help Request Queue (as described in Create a Request Queue).

The subject of the instant notification email is: <Request Name> is <New Status>

The subject of the daily digest notification is: Digest of your Requests <Date of the daily digest>

Request Name
Project Name
Request Reference Number
Name of the user who changed the Status of the Request
New Status
Date and Time when the Status of the Request was changed
Previous Request Status
See More Details button
*Project Name
*Project Reference Number
*Total number of requests whose status changed
*Request Name
*Previous Request Status
*New Request Status
*Name of the user who changed the status
*Date of the daily digest