ServiceNow modules
In an Adobe Workfront Fusion scenario, you can automate workflows that use ServiceNow, as well as connect it to multiple third-party applications and services.
If you need instructions on creating a scenario, see Create a scenario in Adobe Workfront Fusion.
For information about modules, see Modules in Adobe Workfront Fusion.
Access requirements
You must have the following access to use the functionality in this article:
To find out what plan, license type, or access you have, contact your Workfront administrator.
For information on Adobe Workfront Fusion licenses, see Adobe Workfront Fusion licenses.
Prerequisites
To use ServiceNow modules, you must have a ServiceNow account.
Connect ServiceNow to Workfront Fusion
To create a connection for your ServiceNow modules:
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Click Add next to the Connection box when you begin configuring the first ServiceNow module.
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Enter the following:
table 0-row-2 1-row-2 2-row-2 3-row-2 layout-auto html-authored no-header Connection name Enter a name for the new ServiceNow connection Username Enter your ServiceNow username. Password Enter your ServiceNow password. Instance Enter the address of your ServiceNow account without https://(usually<company>.service-now.com).
ServiceNow modules and their fields
When you configure ServiceNow modules, Workfront Fusion displays the fields listed below. Along with these, additional ServiceNow fields might display, depending on factors such as your access level in the app or service. A bolded title in a module indicates a required field.
If you see the map button above a field or function, you can use it to set variables and functions for that field. For more information, see Map information from one module to another in Adobe Workfront Fusion.
Watch records
This trigger module activates a scenario when a record is created or updated.
Custom API Call
This action module lets you make a custom authenticated call to the ServiceNow API. This way, you can create a data flow automation that can’t be accomplished by the other ServiceNow modules.
When you are configuring this module, the following fields display.
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Select the HTTP request method you need to configure the API call. For more information, see HTTP request methods in Adobe Workfront Fusion.
Type the address on the web server that you want the module to interact with.
You can type a relative URL, which means that you don't have to include the protocol (such as http://) at the beginning. This suggests to the web server that the interaction is occurring on the server.
For example: /api/conversations.create
Add the headers of the request in the form of a standard JSON object.
For example, {"Content-type":"application/json"}
Add the query for the API call in the form of a standard JSON object.
For example: {"name":"something-urgent"}
Add the body content for the API call in the form of a standard JSON object.
Note:
When using conditional statements such as if in your JSON, put the quotation marks outside of the conditional statement.
Read a record
This action module reads a ServiceNow record by using the system ID.
The module returns any standard fields associated with the record, along with any custom fields and values that the connection accesses. You can map this information in subsequent modules in the scenario.
When you are configuring this module, the following fields display.
Deactivate a User
This action module deactivates a user in ServiceNow by using the system ID.
Download an attachment
This action module downloads an attachment in a ServiceNow record.
Upload an attachment
This action module uploads an attachment to a ServiceNow record.
Create a record
This action module creates a new ServiceNow record.
When you are configuring this module, the following fields display.
Update a record
This action module creates a new ServiceNow record.
When you are configuring this module, the following fields display.
Delete a record
This action module deletes an incident or a user.
When you are configuring this module, the following fields display.
Search for records
This module searches for records using criteria you select.
The module returns any standard fields associated with the record, along with any custom fields and values that the connection accesses. You can map this information in subsequent modules in the scenario.