Log in as another user
As the Adobe Workfront administrator, sometimes you might need to access Workfront on behalf of another user.
Or, as a group administrator, you might need to access Workfront on behalf of a user who is a member of a group you manage.
For example, if a task can’t progress until a user on vacation performs a certain action, you can log in as that user and perform the action instead.
Access requirements
You must have the following to perform the steps in this article:
With the System Administrator access level, you can log in as anyone. For information about this level of access, see Grant a user full administrative access.
With a Planner access level, you can log in as a user with a lower license level if the Users setting in the access level is configured to Edit access, with Create and at least one of the two User Admin options enabled under Fine-tune your settings
NOTE: Of these two options, if User Admin (Group Users) is enabled, you must be a group administrator of a group where the user is a member.
For more information about the Users setting in an access level, see Grant access to users.
Log in and perform actions as another user
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Log in to Workfront as a Workfront administrator or a group administrator.
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If you are a group administrator, you can log in only as users in the groups you manage. Also, the User Admin (Group Users) permission must be enabled in your access level:
This setting is disabled by default. For more information, see Create or modify custom access levels.
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You cannot reset the password of a Workfront administrator.
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Click the Main Menu icon
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In the left panel, click Log in As.
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In the Users box on the Log In As tab, begin typing the name of the user, then click the name when it appears in the drop-down list.
The user must have an access level defined in Workfront. You cannot log in to the Workfront system as a user who does not have rights to log in.
note note NOTE Group administrators can log in only as the users who are members of the groups they manage. They cannot log in as a Workfront administrator. -
Click Log in.
When you are logged in as another user, a notification displays at the top of the screen to indicate this.
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After you have performed the necessary actions as the user, click Log Out.
Tracking and auditing activity while an administrator is logged in as another user
Workfront provides mechanisms for tracking and auditing activity that takes place while the administrator is logged in as another user.
When you log in as another user, the last login date is modified for that user to the date when the system or group administrator logs in as that user.
View indicators on items view-indicators-on-items
When you log in to Workfront as another user and perform an action, Workfront clearly indicates that any action you perform is made by you on behalf of the user who you are logged in as.
For example, if you comment on an item while logged in as another user, a statement indicates that the comment was made by you on behalf of the user.
View audit information view-audit-information
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Log in to Workfront as a Workfront administrator or group administrator.
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Click the Main Menu icon
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Click Log in As, then click the Access Log tab.
Any time a system or group administrator logs in to Workfront as another user, the event is logged in the audit trail. In addition, any auditable actions that take place while the administrator is logged in as another user are logged in the audit trail.
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(Optional) You can filter the results that are displayed in the audit trail in the following ways:
- By user who has logged in
- By user who has been logged in as
- By date