Delete users
When a user leaves your organization, you can remove that user from Adobe Workfront.
Access requirements
You must have the following to perform the steps in this article:
You must have one of the following:
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The System Administrator access level. For information, see Grant a user full administrative access.
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Users setting in your access level configured to Edit access, with Create and at least one of the two User Admin options enabled under Fine-tune your settings
Of these two options, if User Admin (Group Users) is enabled, you must be a group administrator of a group where the user is a member.
For more information about the Users setting in an access level, see Grant access to users.
Deleting vs. deactivating a user
Deactivating a user causes the following things to happen:
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Removes the user’s licenses to both Workfront and Workfront Proof if the Workfront Proof component is associated with your Workfront account. For more information about Workfront Proof, see Workfront Proof: article index.
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The user can no longer be assigned work.
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The user can no longer be added to updates.
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The user can no longer be added to teams or groups.
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Objects can no longer be shared with the user.
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Their association with the following objects remains intact:
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Tasks, issues, projects, portfolios
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Dashboards
note note NOTE If you deactivate a user and can no longer view the reports or dashboards associated with a user, you may need to update the Run this report with the Access Rights of: field.
To learn more, see the Why can’t I access a report owned by a deactivated user? section of the Reports FAQs article. -
Documents
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Updates
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Hours
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If the user has checked-out documents, the documents remain checked out when you deactivate them. Only a Workfront administrator can check them back in. For more information about checking out documents, see Check out documents.
Deleting a user causes the following things to happen:
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Removes the user’s licenses to both Workfront and Workfront Proof, if the Workfront Proof component is associated with your Workfront account. For more information about Workfront Proof, see Workfront Proof: article index.
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The user can no longer be assigned work.
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The user can no longer be added to updates.
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The user can no longer be added to teams or groups.
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Objects can no longer be shared with the user.
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Deletes the association of that user with the following objects:
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Tasks, issues, projects, portfolio
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Dashboards
note note NOTE You also lose access to custom sections that contained dashboards associated to the deleted user.
To learn more, see the How do I access a dashboard that contains a report owned by a deleted user? section of the Reports FAQs article. -
Updates
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Hours
note note NOTE These objects remain in Workfront but the owner of the object is now blank.
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If the user uploaded any documents under the Documents area in the Global Navigation Bar, the documents are also deleted.
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If the user has checked out documents that they own and the documents are uploaded in the main Documents area (accessed from the Main Menu), the documents are deleted with the user. For more information about checking out documents, see Check out documents.
For more information about deactivating users, see Deactivate or reactivate a user.
You can permanently delete users one at a time, or you can permanently delete multiple users simultaneously. When you delete individual users, you must wait for the deletion process to complete prior to moving on to other activities in Workfront. The process of deleting multiple users simultaneously runs as a background process, so you can continue using Workfront as the users are deleted.
Delete one or more users
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Click the Main Menu icon
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Click Users.
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Select at least one user that you want to delete, click the More menu
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In the box that appears, click Delete to confirm the deletion.
The process of deleting users runs as a background process, so you can continue using Workfront as the user or users are deleted.
Depending on the number of users you are deleting, the process can take several minutes or even a few hours.
After receiving the confirmation in Workfront that the users were deleted, you might continue to see them in the system until the deletion process is complete in the background.
At a later time, if you discover that one or more users were not successfully deleted, try to delete them one at a time.