Resources and contact information

Information about additional resources to help you learn about Target features and how to contact Adobe should you need help with Target.

Target Community Forum concept_9C203A8AED054DFFA9A504811DB6BA42

The Target Community is your one-stop shop for everything Adobe Target.

The Community lets you:

  • Learn more about what Target has to offer
  • Connect with your peers and Adobe Experts
  • Vote or submit an idea of your own for a future Target Release

Visit the Target Community Forum to get started.

Target Basics Webinar Series concept_11902FAC95C64479AABE020557A7EEE4

Registration information and links to previous sessions of the Target Basics Webinar Series, a Customer Success Webinar Series brought to you by the Community.

Click here to watch past sessions or to learn more about upcoming sessions and registration information.

Adobe Customer Care Office Hours concept_58EA30379D3B48C4848BA2A8C464A5B7

“Office Hours” is an initiative led by the Adobe Customer Care team. These sessions are designed to inform as well as help participants troubleshoot problems, and provide tips and tricks to be successful with the Adobe Experience Cloud solutions, including Target.

To sign up for upcoming sessions and to watch recorded sessions, see Adobe Customer Care Office Hours.

Current recorded Target sessions include:

Topic / Runtime / Recording Date
What you will learn
at.js tips and overview
59:12
June 26, 2019

You will learn:

  • Benefits of using at.js
  • at.js settings
  • Flicker handling
  • Debugging at.js
  • Known issues
  • FAQ

For more information, see How at.js works.

Target Premium Workspaces
27:49
September 4, 2018

You will learn:

  • Creating a workspace (product profile)
  • Creating properties
  • Adding users
  • Updating implementation

For more information, see Enterprise user permissions.

Visual Experience Composer (VEC)
50:23
December 2017

You will learn:

  • How the VEC works
  • How to avoid common issues with the VEC
  • Work-around practices you can use with the VEC

For more information in this guide, see Experiences.

Adobe Target: Analytics/Target Integration (A4T)
40:33
January 2018

You will learn:

  • How to set up and validate that the integration is working
  • How the integration works
  • Learn about the ideal reports to use in Analytics
  • Answers to common questions about A4T

For more information in this guide, see Adobe Analytics as the Reporting Source for Adobe Target (A4T).

at.js: Advantages and Implementation Best Practices
26:43
April 2018

You will learn:

  • How the at.js library works
  • The advantages of at.js over the deprecated mbox.js
  • How at.js manages flicker
  • Error handling in at.js
  • Debugging methodologies
  • Known issues and future roadmap
NOTE
The publish date lets you know when the session was recorded. Some features might have changed and additional functionality added since the publish date.

In addition it sessions about Target, there are other sessions for other Adobe solutions, including Analytics, Campaign, Adobe Experience Manager (AEM), Primetime, Adobe Core Services, Audience Manager, and more.

Contact Adobe Customer Care reference_ACA3391A00EF467B87930A450050077C

Customer Care is prepared to help you solve any issues that might arise. This page contains the information you need when contacting Customer Care to expedite a resolution.

Basic Information section_CC8B206F58D6495C9372D5C0D4055CF6

If you encounter issues or have questions when using Target, you have a number of options

For questions, you can ask the Adobe Target experts in the Adobe Target Community.

For technical issues or to log a bug you can contact Customer Care. To contact Customer Care by telephone, call 1-800-497-0335. Toll free numbers outside the United States can be found on the Adobe Digital Marketing Customer Care Regional Phone Numbers page. When asked to select an option for your product, press 3 to contact the Target team.

E-mail Customer Care at customercare@adobe.com.

For the quickest triage of your issue, please have the following basic information ready when you are contacting us:

Information
Details
Summary
Brief summary of the overall issue
Account information
Company Name
Admin Number
Campaign Name
Type of Campaign
Report Suite/Report Suite ID (if regarding a Target to SiteCatalyst integration)
Steps to reproduce
Include as much detail as possible, including any URLs needed to duplicate as well as the expected result.
Include enough detail that somebody unfamiliar with Target should be able to follow the directions and reproduce the problem.
Priority
P1 (most important) to P4 (least important).
Business impact
What is the impact to your business? For example, is this issue causing revenue loss or rendering the product unusable, and is there a viable workaround?
Expectations
What do you expect to happen?

For content-delivery issues, see Troubleshoot content delivery for possible solutions and troubleshooting information.

In Case of an Outage section_2CB3BC53E4C641F38D50949E2E7A2886

If you suspect there is an outage, first check the Experience Cloud System Status page ( https://status.adobe.com) This has a record of all outages, incidents and maintenance for Experience Cloud Solutions, including Target, and includes latest updates from our Tech Ops team. If you still require assistance, please ensure you know the following in addition to the information listed above when you contact Customer Care:

  • Time outage started
  • Explanation of what is occurring
  • Scope
  • Expectation of resolution (ETA, severity, and so on)

Information to help you contact Adobe and to understand the legal issues concerning your use of this product and documentation.

Help & Technical Support section_354AC2658BA84A2A96E64C5B2C43B73B

The Adobe Experience Cloud Customer Care team is here to assist you and provides a number of mechanisms by which they can be engaged:

To receive advance notifications about upcoming product enhancements, sign up for the Adobe Priority Product Update:

Adobe Priority Product Update

Service, Capability & Billing section_FA4F5274FDFE4DF7BB079E575877DFC2

Dependent on your solution configuration, some options described in this documentation might not be available to you. As each account is unique, please refer to your contract for pricing, due dates, terms, and conditions. If you would like to add to or otherwise change your service level, or if you have questions regarding your current service, please contact your Account Manager.

Feedback section_8154D6D712054220A90D85FA8E92933E

We welcome any suggestions or feedback regarding this solution. Enhancement ideas and suggestions can be added to the Adobe Target Experience League Community. Click the Ideas tab.

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  • Published by Adobe Systems Incorporated.

Terms of Use

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All third-party trademarks are the property of their respective owners. Updated Information/Additional Third Party Code Information available at https://www.adobe.com/go/thirdparty.

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