Error Notifications error-notifications

Last update: Thu Jan 25 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Topics:
Fundamentals

Below is a list of errors you may receive via in-app notification or email. If you receive any of these, please follow the respective troubleshooting steps. If these steps do not resolve the issue, contact Marketo Support.

Error Code

Notification Example

Description

Troubleshooting Steps

API_DISABLED

Error occurred during Crm Import : API_DISABLED : API calls have been disabled for this user

The API permission has been disabled for the Marketo Measure user.

Refer to the following Salesforce documentation on how to enable API access.

API_LIMIT_EXCEEDED

Error occurred during Crm Export : PI_LIMIT_EXCEEDED

The CRM's API limit has been exceeded (24 hrs).

Refer to the following documentation for your CRM for assistance adjusting API credit allocations:

You may also adjust the CRM credits Marketo Measure uses following the below steps:

Navigate to Settings > CRM > General
Update the Daily CRM API Limit
- Note: Default is 100,000

INVALID_ADOBE_ANALYTICS_CONFIGURATION

Error occurred during AdobeAnalytics Export: INVALID_ADOBE_ANALYTICS_CONFIGURATION : Error: Upload not allowed. Please confirm the datasource schema before upload. Datasource Id:1234

The Adobe Analytics integration is not configured correctly.

Refer to the following help articles to ensure correct configuration:

INVALID_CURRENCY_ISO_CODE

Error occurred during Ad Import: INVALID_CURRENCY_ISO_CODE: Currency XXX is not supported by Marketo Measure.

Error occurred during Ad Import: INVALID_CURRENCY_ISO_CODE : Currency XXX on Account for 1234 is not supported by Marketo Measure.

An unsupported currency was encountered.

In the source system indicated in the notification (Ad, Crm, Marketo) ensure the currency associated to the record has a supported & valid currency. Supported currencies are derived from ISO currency standards.

MISSING_CONVERTED_LEAD_PERMISSION

Error occurred during Crm Export: MISSING_CONVERTED_LEAD_PERMISSION

Marketo Measure is missing the View/Edit Converted Leads permission

Refer to the following Experience League document for assistance with enabling this permission in your CRM
Enabling the Permission to Edit Converted Leads

MISSING_FIELD_READ_PERMISSION

Error occurred during Crm Import: MISSING_FIELD_READ_PERMISSION : Entity type 'Event': INVALID_FIELD:
SystemModstamp,IsDeleted,WhoId,bizible2__Bizible_Touchpoint_Date__c

Marketo Measure is missing read permissions to a required field.

Refer to the following help articles for guidance on the permissions Marketo Measure requires:

MISSING_ISREPLICATEABLE_PERMISSION

Error occurred during Crm Import: MISSING_ISREPLICATEABLE_PERMISSION : We are missing IsReplicateable permission on Campaign

This permission is required on Salesforce objects for us to keep your Marketo Measure and Salesforce in sync.

Contact Salesforce support for assistance setting the replicateable permission on objects.

MISSING_OBJECT_READ_PERMISSION

Error occurred during Crm Import: MISSING_OBJECT_READ_PERMISSION : Entity type Campaign': CRM ErrorCode: MISSING_PERMISSION

Marketo Measure is missing read permissions to a required object.

Refer to the following help articles for guidance on the permissions Marketo Measure requires:

MISSING_OBJECT_WRITE_PERMISSION

Error occurred during Crm Export: MISSING_OBJECT_WRITE_PERMISSION : Entity type 'bizible2_Bizible_Attribution_Touchpoint': CRM ErrorCode: MISSING_PERMISSION

Marketo Measure is missing write permissions to a required object.

NULL_EMPTY_CURRENCY_ISO_CODE

Error occurred during Crm Import: NULL_EMPTY_CURRENCY_ISO_CODE: Currency ISO code is NULL or Empty when MultiCurrency is enabled for RecordId 1234

Currency must be a supported ISO currency code.

OPERATION_TOO_LARGE

Error occurred during Crm Import: OPERATION_TOO_LARGE : We require the 'View All Data' permission to query activities successfully.

CRM settings are not allowing Marketo Measure to query a large enough set of data

Grant Marketo Measure 'View All Data' permissions on the designated object.

More info on the 'View All Data' permission can be found here.

UNSUPPORTED_CRM_PACKAGE_VERSION

Error occurred during Crm Import: UNSUPPORTED_CRM_PACKAGE_VERSION : Please update your crm package

The current package detected is no longer supported.

Upgrade your package to the most recent version:

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