Alerts UI guide

The Adobe Experience Platform user interface allows you to view a history of received alerts based on metrics revealed by Adobe Experience Platform Observability Insights. The UI also allows you to view, enable, disable, and subscribe to available alert rules.

NOTE
For an introduction to alerts in Experience Platform, see the alerts overview.

To get started, select Alerts in the left navigation.

Alerts page highlighting Alerts in the left navigation.

Manage alert rules

The Browse tab lists the available rules that may trigger an alert.

A list of available alerts show in the Browse tab.

Select a rule from the list to view its description and its configuration parameters in the right rail, including threshold and severity.

An alert rule highlighted showing details in the right rail.

Select the ellipsis () next to a rule’s name, and a dropdown displays controls to enable or disable the alert (depending on its current status), and to subscribe or unsubscribe to email notifications for the alert.

The selected ellipses reveal the drop-down menu.

Manage alert subscribers

NOTE
To assign an alert to an Adobe user ID, an external email address, or an email group list, you must be an administrator.

The Browse tab lists the available rules that may trigger an alert.

A list of available alert rules shown in the Browse tab.

Select the ellipsis () next to a rule’s name, a dropdown displays controls. Select Manage alert subscribers.

Select the ellipses to display the drop-down menu. The Manage alert subscribers option is highlighted.

The Manage alert subscribers page appears. To assign notifications to specific users, enter their Adobe user ID, external email address, or an email group list, then press enter.

NOTE
To send this notice to several users at once, provide a list of user ID’s or email addresses separated by commas.

The manage alert subscribers page showing entered email addresses.

The email addresses appear in the list of current subscribers listed. Select Update.

The manage alert subscribers page highglighting subscribers and Update.

You have added users successfully to your alert notification list. The submitted users will now receive email notifications for this alert as seen in the image below.

An email example of the alert notification that is received.

Enable email alerts

Alert notifications can be delivered direct to your email.

Select the bell icon ( bell icon ) located in the top ribbon on the right to display notifications and announcements. In the dropdown that appears, select the cog icon ( cog icon ) to access the Experience Cloud preferences page.

A list of alerts shown highlighting the bell icon and the cog icon.

The Profile page is displayed. Select the Notifications in the left navigation to access the email alerts preferences.

The Profile page highlighting Notifications in the left navigation.

Scroll to the Emails section at the bottom of the page and select Instant notifications

The Emails section highlighted in the Profile page.

Any alerts that you are subscribed to will now be delivered to the email address that is connected to your Adobe ID account.

View alert history

The History tab shows the history of received alerts for your organization, including the rule that triggered the alert, triggered date, and resolved date (if applicable).

A list of received alerts show in the History tab.

Select a listed alert and more details appear in the right rail, including a short summary of the event that triggered the alert.

An alert highlighted showing details in the right rail.

Next steps

This document provided an overview of how to view and manage alerts in the Platform UI. See the overview on Observability Insights for more information on the service’s capabilities.

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