Support Monitoring
This section provides best practices related to managing device and content anomalies in a digital signage project.
Support monitoring includes:
- Device Monitoring
- Content Monitoring
Content Monitoring
Content monitoring allows you to troubleshoot the issues related to content not properly displayed on the screen:
-
If blank screen issue is encountered:
- Check preview to see if the channel is showing a black screen
- Register a local chrome player (as extension) on your laptop to that display and see if that shows a black screen.
- Right click and inspect and check applicable logs.
Additionally, If this is not happening on the local player but only on device:
- Check media type (being used) that may have issues on that device and also confirm if the content successfully downloaded locally (admin UI clear channel cache).
- Include any device logs in the ticket for quick troubleshooting.
- Collect logs from the device from AEM.
Device Monitoring
Device monitoring related to monitoring the physical device if you encounter blank screen issue:
-
If blank screen issue is encountered:
- Check if the display is powered on.
- Check if the computer is powered on and is sending signal.
- Right click, inspect and check applicable logs.
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