Access to SFTP folders /usr/local/neolane/nl6 or /usr/local/neolane/nl6/var/

Last update: Mon Jan 22 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

If you need to access SFTP folders /usr/local/neolane/nl6 or /usr/local/neolane/nl6/var/ in Adobe Campaign Classic, please open a support case. Our Customer Support team will then open a Jira with Tech Ops to request SFTP usage.

Description description

Environment

Campaign Classic

Issue/Symptoms

How to access Secure File Transfer Protocol (SFTP) folders - /usr/local/neolane/nl6 or /usr/local/neolane/nl6/var/ in Adobe Campaign Classic?

Resolution resolution

We do not grant access to users to the SFTP folders /usr/local/neolane/nl6 or /usr/local/neolane/nl6/var/ for security reasons as these are application folders.

To obtain information about the files in these folders, you should raise a support ticket. The Customer Support team will then create a Jira request with Tech Ops to enable SFTP usage and extract the data from the folders.

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