Sales Email Templates
Store Fulfillment offers an extended set of transactional email templates to support order and fulfillment workflows. They offer consistent, automated communication and messaging across channels—notifying customer and store administrators about order status changes, instructions for in-store pickup orders, and more.
Store Fulfillment email templates are configured with default messaging and settings. Merchant administrators in Adobe Commerce can manage and modify configurations, and select the email templates to communicate with customers in different scenarios. Administrators can configure and customize templates as well.
Configure the Sales Email templates from the Admin: Stores > Configuration > Sales > Sales Emails.
Emails - General Settings
Field
Description
Scope
Required
Asynchronous Sending
Determines whether sales emails are sent asynchronously. Options:
**`Disable`** - (Default) Sales emails are sent when triggered by an event. For the fastest communication and response time for Store Pickup, use the default setting.
**`Enable`** - Enabling this option moves processes that handle checkout and order processing email notifications to the background to be sent at predetermined, regular intervals.
**`Disable`** - (Default) Sales emails are sent when triggered by an event. For the fastest communication and response time for Store Pickup, use the default setting.
**`Enable`** - Enabling this option moves processes that handle checkout and order processing email notifications to the background to be sent at predetermined, regular intervals.
Store View
No
Order Ready for Pickup in Store
Field
Description
Scope
Required
Enabled
This email is sent to the customer when the store associate has completed picking their order. Set to "No" to disable the email notification. If the email template is disabled, it does not prevent an order from being picked by the store associate.
Store View
No
Order Ready For Pickup Email Sender
The sender identity used when sending the email notification.
Store View
No
Order Ready For Pickup Email Template
The email message template used to notify registered customers. A default template is provided with the integration.
Store View
No
Order Ready For Pickup Email Template for Guest
The email message template used to notify guest customers. A default template is provided with the integration.
Store View
No
Order Ready for Pickup Email Template for Alternate Pickup Contact
The email message template used to notify additional contacts named in the order. A default template is provided with the integration.
Store View
No
Send Order Ready For Pickup Email Copy To
A comma-delimited list of email addresses to send a copy of each notification.
Store View
No
Send Order Ready For Pickup Email Copy Method
The email copy method---carbon copy---to use.
Store View
No
Order has been picked up in Store
Field
Description
Scope
Required
Enabled
This email is sent to the customer when to confirm that they have picked up their order from the store. Set to "No" to disable the email notification. If the email template is disabled, it does not prevent an order from being picked up by the customer.
Store View
No
Order Has Been Picked Up Email Sender
The sender identity used when sending the email notification.
Store View
No
Order Has Been Picked Up Email Template
The email message template used to notify registered customers. A default template is provided with the integration
Store View
No
Order Has Been Picked Up Email Template for Guest
The email message template used to notify guest customers. A default template is provided with the integration.
Store View
No
Send Has Been Picked Up Email Copy To
A comma-delimited list of email addresses to send a copy of each notification.
Store View
No
Send Has Been Picked Up Email Copy Method
The email copy method---carbon copy---to use.
Store View
No
Order Delayed
Field
Description
Scope
Required
Enabled
This email is sent to the customer to notify them about a delay in processing or picking their order at the merchant store. Set to "No" to disable the email notification. If the email template is disabled, feature does not prevent an order from being delayed.
Store View
No
Order Delayed Email Sender
The sender identity used when sending the email notification.
Store View
No
Order Delayed Email Template
The email message template used to notify registered customers. A default template is provided with the integration.
Store View
No
Order Delayed Email Template for Guest
The email message template used to notify guest customers. A default template is provided with the integration.
Store View
No
Send Order Delayed Email Copy To
A comma-delimited list of email addresses to send a copy of each notification.
Store View
No
Send Order Delayed Copy Method
The email copy method---carbon copy---to use.
Store View
No
Order Canceled
Field
Description
Scope
Required
Enabled
This email is sent to the customer to notify them that their order has been canceled at the merchant store. Set to
No to disable the email notification. If the email template is disabled, it feature does not prevent an order from being canceled.Store View
No
Order Canceled Email Sender
The sender identity used when sending the email notification.
Store View
No
Order Canceled Email Template
The email message template used to notify registered customers. A default template is provided with the integration.
Store View
No
Order Canceled for Guest
The email message template used to notify guest customers. A default template is provided with the integration.
Store View
No
Send Order Canceled Email Copy To
A comma-delimited list of email addresses to send a copy of each notification.
Store View
No
Send Order Canceled Copy Method
The email copy method---carbon copy---to use.
Store View
No
Order Partly Canceled
Field
Description
Scope
Required
Enabled
This email is sent to the customer to notify them that part of their order has been canceled at the merchant store. Set to
No to disable the email notification. If the email template is disabled, it does not prevent an order from being partly canceled.Store View
No
Order Partly Canceled Email Sender
The sender identity used when sending the email notification.
Store View
No
Order Partly Canceled Email Template
The email message template used to notify registered customers. A default template is provided with the integration.
Store View
No
Order Partly Canceled Email Template for Alternate Pickup Contact
The email message template used to notify additional contacts named in the order. A default template is provided with the integration.
Store View
No
Order Partly Canceled for Guest
The email message template used to notify guest customers. A default template is provided with the integration.
Store View
No
Send Order Partly Canceled Email Copy To
A comma-delimited list of email addresses to send a copy of each notification.
Store View
No
Send Order Partly Canceled Copy Method
The email copy method---carbon copy---to use.
Store View
No
Ship to Store
Field
Description
Scope
Required
Order Has Ship To Store Products Email Sender
Email sent to specified merchant personnel as an aggregate report of all open orders that cannot be picked in a merchant store until their inventory is available.
Merchants can use this report to initiate and manage store-to-store inventory transfers or replenishment.
This notification only applies when the Ship-to-Store features are enabled.
This label does not affect the selected shipping carrier or their available shipping method labels.
Merchants can use this report to initiate and manage store-to-store inventory transfers or replenishment.
This notification only applies when the Ship-to-Store features are enabled.
This label does not affect the selected shipping carrier or their available shipping method labels.
Store View
No
Ship To Store Email Recipients
A comma-delimited list of email addresses to send a copy of each notification.
Store View
No
Email Template
The email message template used to notify recipients. A default template is provided with the integration.
Store View
No
NOTE
If you allow backorders, you must provide an administrator email address to receive notifications about these orders. Add the address to the following configuration settings: Send Order Delayed Email Copy To in the Order Delay template, and Ship To Store Email Recipients in the Ship to Store template.
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