Cancel an unshipped Amazon order
Amazon orders can only be canceled if they are in an Unshipped status. If the order is pending or partially shipped (unshipped), the order can only be canceled through your Amazon Seller Central account. If the item has been shipped, returns and exchanges must also be handled in your Amazon Seller Central Account.
- If you have order import enabled, orders are managed in the Commerce orders workflow.
- If order import is disabled, you must manage your orders in Amazon Seller Central.
Cancel an order in Unshipped status
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Click View Store on the store card.
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In the Recent Orders section of the store dashboard, click an order number.
The Amazon Order Details page appears.
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Click Cancel Order in the header bar.
This option only appears for orders in
Unshippedstatus. -
For Reason for cancellation, choose an option.
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Click Confirm.
The order is canceled, and the status is updated to
Canceledin the order details.
The cancellation notification is sent to your Amazon Seller Central account, and the customer associated with the order is also notified. The status of the corresponding Commerce order, if any, changes to Complete.