Email templates
Email templates define the layout, content, and formatting of automated messages sent from your store. They are called transactional emails because each one is associated with a specific type of transaction, or event.
Commerce includes a set of responsive email templates that are triggered by various events that take place during the operation of your store. Each template is optimized for any screen size, and can be viewed from the desktop, as well as on tablets and mobile devices. There are various prepared email templates related to customer activities, sales, product alerts, admin actions, and system messages that you can customize to reflect your brand.
Commerce emails can be rendered by HTML and plain text email clients. There might be some variation between clients in the way email are rendered.
Prepare your email logo
Logos can be saved as any of the following file types. Logos with transparent backgrounds can be saved as either .GIF or .PNG files.
- JPG/JPEG
- GIF
- PNG
There are dimensions specified in the header template. However, to ensure that your logo renders well on high-resolution devices, the uploaded image should be three times this size. Typically, original logo artwork is created as a vector image, so it can be scaled up without losing resolution. The image can then be saved in one of the supported bitmap image formats.
To take advantage of the limited vertical space in the header, make sure to crop the image to eliminate any wasted space at the top or bottom. When editing the image, be careful to preserve the aspect ratio of the logo, so the height and width resize proportionally.
As a rule, you can make an image smaller than the original, but not larger without losing resolution. Taking a small image and scaling it up in a photo editor lowers the resolution of the image. For example, if the display dimensions of the logo are 168 pixels wide by 48 pixels high in the header template, the uploaded image should be 504 pixels wide by 144 pixels high.
Configure email templates
The configuration determines the logo that appears in the default header template, and any custom header and footer templates that you want to use for transactional email messages sent from your stores.
For a detailed list of the configuration settings, see Transactional Emails in the Content and Design Guide.
Step 1. Upload Your Logo
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On the Admin sidebar, go to Content > Design > Configuration.
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Find the store view that you want to configure and click Edit in the Action column.
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Under Other Settings, expand the Transactional Emails section.
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To upload your prepared Logo Image, click Upload and select the file from your system.
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For Logo Image Alt, enter alternate text to identify the image.
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Enter the Logo Width and Logo Height in pixels.
Enter each value as a number, without the
px
abbreviation. These values refer to the display dimensions of the logo in the header, and not to the actual size of the image.
Step 2. Choose the header and footer templates
If you have custom header and footer templates for your store, or for different stores, you can specify which templates are used for each, according to the scope of the configuration. Otherwise, the default templates are used. To learn more, see Customizing Email Templates.
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Choose the Header Template to be used for all transactional email messages.
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Choose the Footer Template to be used for all transactional email messages.
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When complete, click Save Config.
Email template list
The list of email templates is organized alphabetically by module.
Amazon_Payment
Hard-declined Authorization
Soft-declined Authorization
Magento_Checkout
Payment Failed
Magento_Company
(Available with B2B for Adobe Commerce only)
Assign Company Admin
Section: Customer-Related Emails
Field: Default ‘Assign Company Admin’ Email
Assign Company to Customer
Section: Customer-Related Emails
Field: Default ‘Assign Company to Customer’ Email
Company Admin Changed to Member
Section: Customer-Related Emails
Field: Default ‘Company Admin Changed To Member’ Email
Company Admin Set Inactive
Section: Customer-Related Emails
Field: Default ‘Customer Status Inactive’ Email
Company Invite
Company Registration Request
Section: Email Options - Company Registration
Field: Default Company Registration Email
Company Status Active1
Section: Company Status Change
Field: Default 'Company Status Change To Active 1" Email
Company Status Active2
Section: Company Status Change
Field: Default 'Company Status Change To Active 2" Email
Company Status Blocked
Section: Company Status Change
Field: Default 'Company Status Change To Blocked" Email
Company Status Pending Approval
Section: Company Status Change
Field: Default 'Company Status Change To Pending Approval" Email
Company Status Rejected
Section: Company Status Change
Field: Default 'Company Status Change To Rejected" Email
Customer Status Active
Section: Customer-Related Emails
Field: Default ‘Customer Status Active’ Email
Customer Status Inactive
Section: Customer-Related Emails
Field: Default ‘Company Admin Inactive’ Email
Sales Representative Assigned to Company
Section: Customer-Related Emails
Field: Default ‘Sales Rep Assigned’ Email
Magento_CompanyCredit
(Available with B2B for Adobe Commerce only)
Credit Limit Allocated
Credit Limit Updated
Credit Reimbursed
Order Refunded to Company Credit
Order Reverted to Company Credit
Magento_Contact
Contact Form
Magento_Customer
Change Email
Section: Account Information Options
Field: Change Email Template
Section: Account Information Options
Field: Change Email and Password Template
Forgot Password
New Account
Section: Create New Account Options
Field: Default Welcome Email
New Account (Magento/luma)
Section: Create New Account Options
Field: Default Welcome Email
New Account Confirmation Key
Section: Create New Account Options
Field: Confirmation Link Email
New Account Confirmed
New Account Without Password
Section: Create New Account Options
Field: Default Welcome Email Without Password
Remind Password
Reset Password
Magento_CustomerBalance
(Adobe Commerce only)
Store Credit Update
Section: Store Credit Options
Field: Store Credit Update Email Template
Magento_Directory
Currency Update Warnings
Magento_Email
Footer
Footer (Magento/luma)
Header
Magento_GiftCard
(Adobe Commerce only)
Gift Card(s) Purchase
Section: Gift Card Email Settings
Field: Gift Card Notification Email Template
Magento_GiftCardAccount
Gift Card Code/Balance
Section: Email Sent from Gift Card Account Management
Field: Gift Card Template
Magento_GiftRegistry
New Registry
Registry Sharing
Registry Update
Magento_InventoryInStorePickupSales
Order is Ready for Pickup
Section: Order Ready For Pickup in Store
Field: Order Ready For Pickup Email Template
Order is Ready for Pickup For Guest
Section: Order Ready For Pickup in Store
Field: Order Ready For Pickup Email Template for Guest
Magento_Invitation
Customer Invitation
Magento_NegotiableQuote
(Available with B2B for Adobe Commerce only)
Declined Quote
Expiration Date Reset
Expiration Warning
Expiration Warning1
New Quote
Updated Quote
Magento_Newsletter
Subscription Confirmation
Subscription Success
Unsubscription Success
Magento_ProductAlert
Cron Error Warning
Price Alert
Stock Alert
Magento_PurchaseOrder
Approved Purchase Order
Approved, requires payment
Section: Purchase Order Approval
Field: Approved, requires payment details (to Buyer)
Comment added to Purchase Order
Created and Auto-approved Purchase Order
Section: Purchase Order Approval
Field: Created and Automatically approved Purchase Order (to Buyer)
Created and automatically approved, requires payment details
Section: Purchase Order Approval
Field: Created and automatically approved, requires payment details (to Buyer)
Created and requires Approval Purchase Order
Section: Purchase Order Approval
Field: Created and requires Approval Purchase Order (to Buyer)
Error creating Order from Purchase Order
Section: Purchase Order Approval
Field: Error creating Order from Purchase Order (to Buyer)
Purchase Order requires Approval
Section: Purchase Order Approval
Field: Purchase Order requires Approval (to Approver)
Rejected Purchase Order
Magento_Reminder
(Adobe Commerce only)
Promotion Notification/Reminder
Magento_Reward
(Adobe Commerce only)
Balance Update
Points Expiry Warning
Section: Email Notification Settings
Field: Reward Points Expiry Warning Email
Magento_Rma
(Adobe Commerce only)
New RMA
New RMA for Guest
RMA Admin Comments
RMA Admin Comments for Guest
RMA Authorization
RMA Authorization for Guest
Section: RMA Authorization
Field: RMA Authorization Email Template for Guest
RMA Customer Comments
Magento_Sales
Credit Memo Update
Credit Memo Update (Magento/luma)
Credit Memo Update for Guest
Section: Credit Memo Comments
Field: Credit Memo Comment Email Template for Guest
Credit Memo Update for Guest (Magento/luma)
Section: Credit Memo Comments
Field: Credit Memo Comment Email Template for Guest
Invoice Update
Invoice Update (Magento/luma)
Invoice Update for Guest
Invoice Update for Guest (Magento/luma)
New Credit Memo
New Credit Memo (Magento/luma)
Section: Credit Memo
Field: Credit Memo Email Template
New Credit Memo for Guest
New Credit Memo for Guest (Magento/luma)
New Invoice
New Invoice (Magento/luma)
New Invoice for Guest
New Invoice for Guest (Magento/luma)
New Order
New Order (Magento/luma)
New Order for Guest
New Order for Guest (Magento/luma)
New Shipment
New Shipment (Magento/luma)
New Shipment for Guest
New Shipment for Guest (Magento/luma)
Order Update
Order Update (Magento/luma)
Order Update for Guest
Order Update for Guest (Magento/luma)
Shipment Update
Shipment Update (Magento/luma)
Shipment Update for Guest
Section: Shipment Comments
Field: Shipment Comment Email Template for Guest
Shipment Update for Guest (Magento/luma)
Section: Shipment Comments
Field: Shipment Comment Email Template for Guest
Magento_ScheduledImportExport
(Adobe Commerce only)
Export Failed
Section: Scheduled Import/Export File History Cleaning
Field: Export Failed Template
File History Clean Failed
Section: Scheduled Import/Export File History Cleaning
Field: Error Email Template
Import Failed
Section: Scheduled Import/Export File History Cleaning
Field: Import Failed Template
Magento_SendFriend
Send Product Link to Friend
Magento_Sitemap
Sitemap Generation Settings
Magento_TwoFactorAuth
2FA Configuration Required by User
2FA Configuration Required for the Application
Magento_User
Forgot Admin Password
User Notification
New User Notification
Magento_Wishlist
Magento Wish List Sharing