Create and send SMS
Use Adobe Campaign to send personalized SMS messages.
Configure SMS channel
To send to a mobile phone, you need:
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An external account specifying a connector and type of message.
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A delivery template in which this external account is referenced.
Before starting sending SMS:
- Make sure recipient profiles contain at least a mobile phone in their profile.
- Review the Adobe Campaign Classic Delivery best practices which also apply to Campaign v8.
In addition, you need to be familiar with the SMS protocol and settings. Walk through the connection set up between Adobe Campaign and an SMPP provider in this document.
Create your first SMS delivery
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To create a new delivery, browse to the Campaigns tab, click Deliveries and click the Create button above the list of existing deliveries.
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Select a delivery template referencing the relevant external account to send SMS deliveries.
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Identify your delivery with a label, code, and description.
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Click Continue to confirm and display the message configuration window.
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Enter the content of the message in the Text content section of the wizard, including personalization fields as needed.
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Select the target population.
The key steps to create and design an SMS are detailed in Campaign Classic v7 documentation:
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Create an SMS
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Design the SMS content
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Select the audience of your email
Test your SMS
To view the rendering of the message with its personalization, click Preview and select a recipient.
To send a proof, refer to these sections of Campaign Classic v7 documentation:
- Validate a delivery and send proofs
- Add seed addresses
Send and monitor SMS deliveries
The key steps to send and monitor an SMS are detailed in Campaign Classic v7 documentation:
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Send, monitor and track SMS deliveries
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Troubleshoot SMS deliveries