Versions and upgrades upgrades
Campaign versions versions
Adobe Campaign periodically releases product versions which improve the performance, security, logic, and usability of your Campaign infrastructure.
These upgrades can be:
- Major upgrades, from a major version to another, for example from v7 to v8. These upgrades bring new capabilities, improvements, compatibility and security updates, and fixes.
- Minor upgrades, from a minor version to another, for example from v8.5 to v8.6. These upgrades bring improvements, compatibility and security updates, and fixes.
- Patch upgrades, fom a patch version to another, for example from v8.5.1 to v8.5.2. These upgrades bring security updates and fixes.
Detailed information about each new version is available in the Release notes.
To ensure a stable configuration, Adobe recommends that you install the exact same version on all your Campaign servers. In addition, except mentioned otherwise in the Release notes, the client console must be on the exact same version as the server instance. Learn how to upgrade your client console in this page.
As a Campaign Managed Services customer, when a new Campaign version is available, your infrastructure is upgraded by Adobe without any further action.
Note that, as a customer, you must ensure that you are using the latest supported versions of the systems listed in the Compatibility matrix.
Frequently Asked Questions upgrades-faq
How to check my Campaign version? version
To check your Campaign version, access the Help > About… menu from the client console.
You access the following information:
- The version number of your client console and application server. In the sample above, the version is 8.1.5 for both the client console and the Application server.
- The SHA number, between parenthesis.
- A link to contact Adobe Customer Care.
- Links to Adobe Privacy Policy, Terms of Use and Cookies Policy.
How can I be informed of the release of a new version? upgrades-0
New versions and which changes they bring are listed in the Release Notes. Once a new version is available, Adobe will contact you and upgrade your environments.
To be informed of new Experience Cloud solution releases, subscribe to the Adobe Priority Product Update.
You can also visit Campaign Community to be informed about release updates.
Why does my organization need this upgrade? upgrades-1
Upgrading your infrastructure to the latest version ensures that your account is secure from vulnerabilities, as well as using updated performance technology.
Typically, upgrading to the latest version brings:
-
Improved security
Security needs constant focus and proactive maintenance. Security risks are omnipresent & cannot be ignored: every upgrade for Campaign improves security. These upgrades must be applied to all your Campaign instances, and also to the client console. A combination of technologies are used to power Adobe Campaign work together to deliver value. All these technologies must be kept up-to-date?
-
Improved support
Most of the critical issues are actually resolved with upgrades and can be avoided. Regular upgrades help reduce faced challenges and increase efficiency by eliminating these challenges. Customer Care volume is reduced, allowing for speedier resolutions and more attention to your issues that are not related to upgrades.
-
Improved maintenance and stability
Over time, the Adobe Campaign team identifies ways to improve the stability and performance of the product, as well as fix known issues. Upgrading brings your instance up-to-date with these improvements and eliminates common challenges seen by organizations that are experiencing rapid growth and/or complexity within their Campaign instances.Improvements across the technology stack powering Campaign are felt across both marketing and IT teams of your organization.
What is the process and timeline for this upgrade? upgrades-2
As a v8 customer, if your account has been identified as needing to upgrade to a new version, Adobe directly notifies you.
The Adobe team is here to lead and guide your organization through this journey. A team of dedicated Customer Care Representativess, Product Managers, Engineers and TechOps Specialists, and Product Consultants is here to assist and ensure the experience is smooth.