DocumentationCampaignCampaign v8 Documentation

Configure your external accounts config-external-accounts

Last update: Tue Nov 28 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

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Adobe Campaign comes with a set of pre-defined external accounts. In order to set up connections with external systems, you can create new external accounts.

External accounts are used by technical processes such as technical workflows or campaign workflows. For example, when setting up a file transfer in a workflow or a data exchange with any other application (Adobe Target, Experience Manager, etc.), you need to select an external account.

You can access external accounts from Adobe Campaign Explorer: browse to Administration > Platform > External accounts.

CAUTION

  • As a Managed Cloud Services user, external accounts are configured for your instance by Adobe and must not be modified.

  • In the context of an Enterprise (FFDA) deployment, a specific Full FDA (ffda) external account manages connection between Campaign local database and Cloud database (Snowflake).

Campaign-specific external accounts ac-external-accounts

The following technical accounts are used by Adobe Campaign to enable and execute specific processes.

Bounce mails bounce-mails-external-account

NOTE
The Microsoft Exchange Online OAuth 2.0 authentication for POP3 capability is available starting Campaign v8.3. To check your version, refer to this section.

The Bounce mails external account specifies the external POP3 account to be used to connect to the email service. All servers configured for POP3 access can be used to receive return mail.

Learn more about inbound emails in this page.

To configure the Bounce mails (defaultPopAccount) external account:

  • Server - URL of the POP3 server.

  • Port - POP3 connection port number. The default port is 110.

  • Account - Name of the user.

  • Password - User account password.

  • Encryption - Type of chosen encryption between By default, POP3 + STARTTLS, POP3 or POP3S.

    The Bounce mails external account specifies the external POP3 account to be used to connect to the email service. All servers configured for POP3 access can be used to receive return mail.

  • Function - Inbound email or SOAP router

CAUTION
Before configuring your POP3 external account using Microsoft OAuth 2.0, you first need to register your application in the Azure portal. For more on this, refer to this page.

To configure a POP3 external using Microsoft OAuth 2.0, check the Microsoft OAuth 2.0 option and fill in the following fields:

  • Azure tenant - Azure ID (or Directory (tenant) ID) can be found in the Essentials drop-down of your application overview in the Azure portal.

  • Azure Client ID - Client ID (or Application (client) ID) can be found in the Essentials drop-down of your application overview in the Azure portal.

  • Azure Client secret - Client secret ID can be found in the Client secrets column from the Certificates & secrets menu of your application in the Azure portal.

  • Azure Redirect URL - Redirect URL can be found in the Authentication menu of your application in the Azure portal. It should end with the following syntax nl/jsp/oauth.jsp, e.g. https://redirect.adobe.net/nl/jsp/oauth.jsp.

    After entering your different credentials, you can click Setup the connection to finish your external account configuration.

Routing routing

The Routing external account allows you to configure each channel available in Adobe Campaign depending on the packages installed.

Execution instance execution-instance

In the context of transactional messaging, the execution instances is linked to the control instance and connect them. Transactional message templates are deployed to the execution instance. Learn more about Message Center architecture in this page.

Access to External Systems external accounts external-syst-external-accounts

  • External database (FDA) - The External database type external account is used to connect to external an database via Federated Data Access (FDA). Learn more about Federated Data Access (FDA) option in this section.

    External databases compatible with Adobe Campaign v8 are listed in the Compatibility matrix

  • X (formerly known as Twitter) - The Twitter type external account is used to connect Campaign to your X account, to post messages on your behalf. Learn more about X integration in this section.

Adobe Solution Integration external accounts adobe-integration-external-accounts

  • Adobe Experience Cloud - The Adobe Experience Cloud external account is used implement Adobe Identity Management Service (IMS) to connect to the Adobe Campaign. Learn more about Adobe Identity Management Service (IMS) in this section.

  • Web Analytics - The Web Analytics (Adobe Analytics) external account is used to configure data transfer from Adobe Analytics to Adobe Campaign. Learn more about Adobe Campaign - Adobe Analytics integration in this page.

  • Adobe Experience Manager - The AEM external account allows you to manage the content of your email deliveries as well as your forms directly in Adobe Experience Manager. Learn more about Adobe Campaign - Adobe Analytics integration in this page.

CRM Connector external accounts crm-external-accounts

  • Microsoft Dynamics CRM - The Microsoft Dynamics CRM external account allows you to import and export Microsoft Dynamics data into Adobe Campaign. Learn more about Adobe Campaign - Microsoft Dynamics CRM integration in this page.

  • Salesforce.com - The Salesforce CRM external account allows you to import and export Salesforce data into Adobe Campaign. Learn more about Adobe Campaign - Salesforce.com CRM integration in this page.

Transfer Data external accounts transfer-data-external-accounts

These external accounts can be used to import or export data to Adobe Campaign using a Transfer file workflow activity. Learn more about File transfer in workflows in this page.

  • FTP and SFTP - The FTP external account lets you configure and test access to a server outside of Adobe Campaign. To set up connections with external systems such as SFTP or FTP servers 898 used for file transfers, you can create your own external accounts.

    To do so, specify in this external account the address and credentials used to establish the connection to the SFTP or FTP server.

    note note
    NOTE
    Starting from release 8.5, you can now securely authenticate using a private key when configuring your SFTP external account. Learn more on key management

  • Amazon Simple Storage Service (S3) - The AWS S3 connector can be used to import or export data to Adobe Campaign using a Transfer file workflow activity. As you are setting up this new external account, you need to provide the following details:

    • AWS S3 Account Server: URL of your server, filled as follows: <S3bucket name>.s3.amazonaws.com/<s3object path>

    • AWS access key ID: Learn how to find your AWS access key ID in Amazon documentation.

    • Secret access key to AWS: Learn how to find your secret access key to AWS in Amazon documentation.

    • AWS Region: Learn more on AWS regions in Amazon documentation.

    • The Use server side encryption checkbox allows you to store your file in S3 encrypted mode. Learn how to find the access key ID and secret access key in Amazon documentation.

  • Azure Blob Storage - The Azure external account can be used to import or export data to Adobe Campaign using a Transfer file workflow activity. To configure the Azure external account to work with Adobe Campaign, you need to provide the following details:

    • Server: URL of your Azure Blob storage server.

    • Encryption: Type of encryption between None or SSL.

    • Access key: Learn how to find your Access key in Microsoft documentation.

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