2023 Customer Journey Analytics release notes

The following features have been added to the Usage view:

• Trend lines: Trend lines are now supported. Click Overlays above the chart to enable them.
• Query breakdowns: You can now apply breakdowns to this view type. They are available as an option in the query rail.

Customer Journey Analytics Full Table Export allows you to export millions of Workspace rows to cloud destinations.

Exporting full tables offers one-time or scheduled delivery of data tables designed within Workspace with support for up to five breakdowns, five metrics, filters, and calculated metrics, all in a concatenated table. It is the evolution of Data Warehouse reports in Adobe Analytics, with many new, often-requested features that are not available in Data Warehouse today.

Cloud export options include:

• Adobe Experience Platform Data Landing Zone
• Amazon S3 Role ARN
• Google Cloud Platform
• Azure SAS
• Azure RBAC
• Snowflake

For more information, see Export Customer Journey Analytics reports to the cloud.

The following new columns are now available in the Calculated metrics manager and the Filters manager when managing components:

• Used in
• Last used

This information can help you determine whether a component is valuable to users in your organization, where it is used, and if it needs to be deleted or modified. You can use the Data Dictionary along with this information to help you keep track of and better understand how components are being used in your organization.

You can now migrate your Adobe Analytics projects to Customer Journey Analytics. This process simplifies the transition from Adobe Analytics to Customer Journey Analytics.

When you migrate projects to Customer Journey Analytics, assets are mapped from an Adobe Analytics report suite to a Customer Journey Analytics data view.

You migrate projects to Customer Journey Analytics from the Adobe Analytics interface. Learn more

The Reporting Activity Manager lets you see the reporting capacity for each connection in your organization. It provides administrators with detailed visibility into reporting consumption in order to easily diagnose and fix capacity issues during peak reporting times. Key features of the Reporting Activity Manager include:

• Cancel current reporting requests (including requests from guided analyses and full table exports)
• Restrict subsequent requests for a defined time period

In addition to canceling current requests, administrators can now restrict requests for a defined time period. Administrators can restrict requests by request, project, or user. Learn more

Adobe Analytics API, Customer Journey Analytics API, and Livestream customers using Adobe I/O JWT credentials must migrate to Adobe I/O OAuth Server-to-Server credentials by January 1, 2025. Adobe I/O will not allow new JWT credentials to be created beginning May 1, 2024. Customers using JWT must create a new OAuth Server-to-Server credential or migrate their existing JWT credential to an OAuth Server-to-Server credential. Customers must also update their client applications to use the new OAuth Server-to-Server credentials.

• Migrating from Service Account (JWT) credentials
• Using the new OAuth Server-to-Server credentials
• FAQs

The following updates were made to the derived fields functionality:

• The Lookup function has been renamed to Classify, with additional options to load CSV data. (Releases Sept. 27, 2023)
• Additional functions are available to use when defining a derived field: Trim, Lowercase and Lookup.
• Derived field definitions now also support fields from Lookup and Profile datasets.

Learn more

• Anomaly Detection: Compare events to expected values derived from historical trends. Learn more
• Trends Frequency of use view: Measure adoption of your features by frequency of use. Learn more
• User preferences: Configure a number of user preferences such as color palettes and number format. Learn more

The following new columns are now available in the Calculated metrics manager and the Filters manager when managing components:

• Used in
• Last used

This information can help you determine whether a component is valuable to users in your organization, where it is used, and if it needs to be deleted or modified. You can use the Data Dictionary along with this information to help you keep track of and better understand how components are being used in your organization.

Adobe Analytics API, Customer Journey Analytics API, and Livestream customers using Adobe I/O JWT credentials must migrate to Adobe I/O OAuth Server-to-Server credentials by January 1, 2025. Adobe I/O will not allow new JWT credentials to be created beginning May 1, 2024. Customers using JWT must create a new OAuth Server-to-Server credential or migrate their existing JWT credential to an OAuth Server-to-Server credential. Customers must also update their client applications to use the new OAuth Server-to-Server credentials.

• Migrating from Service Account (JWT) credentials
• Using the new OAuth Server-to-Server credentials
• FAQs

We recently changed how we process data in Customer Journey Analytics.

• Any event data with a timestamp less than 24 hours old is streamed in.
• Any event data with a timestamp more than 24 hours old (even if it’s in the same batch as newer data) is considered backfill and will be ingested at a lower priority.

Adobe Analytics API, Customer Journey Analytics API, and Livestream customers using Adobe I/O JWT credentials must migrate to Adobe I/O OAuth Server-to-Server credentials by January 1, 2025. Adobe I/O will not allow new JWT credentials to be created beginning May 1, 2024. Customers using JWT must create a new OAuth Server-to-Server credential or migrate their existing JWT credential to an OAuth Server-to-Server credential. Customers must also update their client applications to use the new OAuth Server-to-Server credentials.

• Migrating from Service Account (JWT) credentials
• Using the new OAuth Server-to-Server credentials
• FAQs

Adobe Product Analytics is a new way to interact with cross-channel data and insights in Customer Journey Analytics. These new capabilities enable Product teams to self-serve data and insights about their product experience through guided analysis workflows​. Teams can:

• Understand patterns in user engagement over time​
• Track the growth and retention of the product’s user base​
• Identify areas of friction in the product
• Measure the impact of feature releases​ and first use
• Discover meaningful segments of users to engage and nurture throughout their lifelong journey with the product​
• Connect to Analysis Workspace for deeper analysis and collaboration with analysts

Adobe Product Analytics is a paid add-on to Customer Journey Analytics. If your organization would like to be provisioned to use this feature, contact your Adobe Account Team. Learn more

This represents the initial release of Derived fields. A derived field allows you to define (often complex) data manipulations on the fly, through a customizable rule builder. You can further define the derived field as a component (metric or dimension) in data views and then use the derived field as a component in Workspace.

This release supports a marketing channels template and the following functions:

• Concatenate
• Case When
• Find & Replace
• Lookup
• URL Parse

Learn more

• Filter from cell for multiple data blocks. You can change the filters on multiple data blocks from a cell. Use a predefined cell, assign it to multiple data blocks, and update the data based on the filters defined in the cell. Learn more
• Show and hide row and column headers. You can show or hide data block table headers, or row and column headers to reformat the table and align data blocks in a report. Learn more

We recently changed how we process data in Customer Journey Analytics.

• Any event data with a timestamp less than 24 hours old is streamed in.
• Any event data with a timestamp more than 24 hours old (even if it’s in the same batch as newer data) is considered backfill and will be ingested at a lower priority.

Adobe Analytics API, Customer Journey Analytics API, and Livestream customers using Adobe I/O JWT credentials must migrate to Adobe I/O OAuth Server-to-Server credentials by January 1, 2025. Adobe I/O will not allow new JWT credentials to be created beginning May 1, 2024. Customers using JWT must create a new OAuth Server-to-Server credential or migrate their existing JWT credential to an OAuth Server-to-Server credential. Customers must also update their client applications to use the new OAuth Server-to-Server credentials.

• Migrating from Service Account (JWT) credentials
• Using the new OAuth Server-to-Server credentials
• FAQs

You can now share read-only links to Analysis Workspace projects with people who don’t have access to Adobe Analytics. This includes sharing with people outside of your organization, or those within your organization who are not provisioned for Adobe Analytics. Learn more

This functionality is enabled by default and can be disabled by the system administrator. Learn more

This represents the initial release of Derived fields. A derived field allows you to define (often complex) data manipulations on the fly, through a customizable rule builder. You can further define the derived field as a component (metric or dimension) in data views and then use the derived field as a component in Workspace.

This release supports a marketing channels template and the following functions:

• Concatenate
• Case When
• Find & Replace
• Lookup
• URL Parse

Learn more

You can now share read-only links to Analysis Workspace projects with people who don’t have access to Adobe Analytics. This includes sharing with people outside of your organization, or those within your organization who are not provisioned for Adobe Analytics. Learn more

This functionality is enabled by default and can be disabled by the system administrator. Learn more

The Learning tab on the Customer Journey Analytics landing page now contains content specific to Customer Journey Analytics, including content focused on transitioning to Customer Journey Analytics from Adobe Analytics.

The following additional enhancements are also available on the Learning tab:

• Improved design that shows more learning content on a single page with improved navigation
• Ability to personalize learning content by experience level (Beginner, Intermediate, and Advanced)

Previously, the Learning tab in Customer Journey Analytics contained identical information to the Learning tab in Adobe Analytics.

Learn more

A new Sort option is now available when viewing components either in the left rail or in the Data Dictionary in Analysis Workspace. You can sort components by Recommended (those most commonly used), Alphabetical, or Categorical (type).

Previously, you could only search or filter components. Learn more

In a Freeform table in Analysis Workspace, you can now quickly delete specific rows that contain dynamic dimensions using the x icon. When doing so, a “Always exclude items” filter rule is automatically applied.

Previously, the only way to delete rows that contained dynamic dimensions was to manually create a rule in the Filter dialog. Learn more

A new button is now available at the bottom of each panel in Analysis Workspace, allowing you to quickly add a visualization.

Previously, the only methods for adding a visualization to a panel were to drag a visualization from the left rail, duplicate or copy an existing visualization, or create a blank panel. Learn more

Adobe Analytics API, Customer Journey Analytics API, and Livestream customers using AdobeIO JWT credentials must migrate to AdobeIO OAuth Server-to-Server credentials by January 1, 2025. AdobeIO will not allow new JWT credentials to be created beginning May 1, 2024. Customers using JWT must create a new OAuth Server-to-Server credential or migrate their existing JWT credential to an OAuth Server-to-Server credential. Customers must also update their client applications to use the new OAuth Server-to-Server credentials.

• Migrating from Service Account (JWT) credentials
• Using the new OAuth Server-to-Server credentials
• FAQs

You can now share read-only links to Analysis Workspace projects with people who don’t have access to Adobe Analytics. This includes sharing with people outside of your organization, or those within your organization who are not provisioned for Adobe Analytics. Learn more

This functionality is enabled by default and can be disabled by the system administrator. Learn more

This represents the initial release of Derived fields. A derived field allows you to define (often complex) data manipulations on the fly, through a customizable rule builder. You can further define the derived field as a component (metric or dimension) in Data views and then use the derived field as a component in Workspace.

This release supports a marketing channels template and the following functions:

• Concatenate
• Case When
• Find & Replace
• Lookup
• URL Parse

Learn more

A new Sort option is now available when viewing components either in the left rail or in the Data Dictionary in Analysis Workspace. You can sort components by Recommended (those most commonly used), Alphabetical, or Categorical (type).

Previously, you could only search or filter components. Learn more

In a Freeform table in Analysis Workspace, you can now quickly delete specific rows that contain dynamic dimensions using the x icon. When doing so, a “Always exclude items” filter rule is automatically applied.

Previously, the only way to delete rows that contained dynamic dimensions was to manually create a rule in the Filter dialog. Learn more

A new button is now available at the bottom of each panel in Analysis Workspace, allowing you to quickly add a visualization.

Previously, the only methods for adding a visualization to a panel were to drag a visualization from the left rail, duplicate or copy an existing visualization, or create a blank panel. Learn more

Adobe Analytics API, Customer Journey Analytics API, and Livestream customers using AdobeIO JWT credentials must migrate to AdobeIO OAuth Server-to-Server credentials by January 1, 2025. AdobeIO will not allow new JWT credentials to be created beginning May 1, 2024. Customers using JWT must create a new OAuth Server-to-Server credential or migrate their existing JWT credential to an OAuth Server-to-Server credential. Customers must also update their client applications to use the new OAuth Server-to-Server credentials.

• Migrating from Service Account (JWT) credentials
• Using the new OAuth Server-to-Server credentials
• FAQs

You can now share read-only links to Analysis Workspace projects with people who don’t have access to Adobe Analytics. This includes sharing with people outside of your organization, or those within your organization who are not provisioned for Customer Journey Analytics. Learn more

This functionality is enabled by default and can be disabled by the system administrator. Learn more

On March 21, 2023, Adobe announced Adobe Product Analytics, a new way to interact with cross-channel data and insights in Customer Journey Analytics. These new capabilities enable Product teams to self-serve data and insights about their product experience through guided analysis workflows​. Teams can:

• Understand patterns in user engagement over time​
• Analyze the growth of user base​
• Identify areas of friction across a sequence of steps​
• Measure the impact of feature releases​
• Discover meaningful segments to engage and nurture throughout their lifelong journey with the product​
• Open in Analysis Workspace for deeper analysis and collaboration with Analysts, and much more!​

If you are a Customer Journey Analytics customer and are interested in joining the private beta, please contact your Adobe Account Team. Learn more

In Workspace, we added the following improvements:

• Starting with the February release, dimension items and data previews are based on the panel date range and not the last 90 days.
• All dimension items listed are based on data within the panel date range. If a dimension item has data outside the date range, you can show additional data beyond the date range at the bottom of the list.
• Dimensions that don’t have data can be displayed in the left rail. Click the Show more options to view dimension items with data outside the panel date range.
• Data previews in the segment and calculated metric builders are based on the panel date range unless accessed from the component managers, which don’t have an associated panel and are still based on the last 90 days.
• Data previews display data or components based on the panel date range.

• Anchor Panel Dates: You can make the date range components relative to the panel calendar. Learn more
• Calendar styling updates: The calendar styles throughout the UI have been upgraded to present a more consistent and easy-to-use workflow.
• Calendar formula updates: If you use relative dates, all calendar formulas will reflect the start of the panel date range. Learn more

In Workspace, we added the following improvements:

• Starting with the February release, dimension items and data previews are based on the panel date range and not the last 90 days.
• All dimension items listed are based on data within the panel date range. If a dimension item has data outside the date range, you can show additional data beyond the date range at the bottom of the list.
• Dimensions that don’t have data can be displayed in the left rail. Click the show more options to view dimension items with data outside the panel date range.
• Data previews in the segment and calculated metric builders are based on the panel date range unless accessed from the component managers, which don’t have an associated panel and are still based on the last 90 days.
• Data previews display data or components based on the panel date range.

The Analytics source connector in Adobe Experience Platform now allows for filtering of Analytics data which is used to populate profiles in Real-Time Customer Profile.

Row-level filtering helps reduce the number of events associated with profiles. Column-level filtering helps reduce the richness of the events themselves, thus enabling you to optimize the use of profile entitlements. This filtering applies only to data sent to Real-Time Customer Profile and Identity Service.

Filtering does not impact the data which is sent to Data Lake for use in applications such as Customer Journey Analytics. Learn more

You can now configure additional preferences at the user level (in Components > Preferences). When you set user preference, your selections span across your projects, tables, and visualizations. The Preferences page now contains the following new tabs, each containing many new configuration options:

• Freeform table
• Visualizations>/li>

. In addition, more preferences are now available on the General and Project tabs.

Previously, many of these preferences were configurable only for individual projects, tables, and visualizations. Learn more

Adobe’s vendor for IP lookups, Digital Element, is upgrading to a new improved dataset (NetAcuity Pulse) for IP-to-geolocation mapping. Adobe Analytics has postponed the adoption of this new dataset to January 11, 2023. The new database will be more accurate than previous versions. Some IP-to-geo mappings will change/improve when the new database is adopted.

Customer Journey Analytics data provided through the Analytics source connector will also automatically take advantage of the new mappings.